In recent years there has been an explosion in the deployment and use
of data networks in business. Business has always been a big user
of traditional circuit-switched telephony for voice
communication. Both are used as productivity aids to help
business efficiently service their customers. The Internet is now
being integrated into business operation models as business attempts to
determine how it can lower costs or bring in more revenues. The
next challenge for business is to integrate information systems, data
networks, voice networks, and the Internet into one seamless solution
delivering new levels of profitability. Computer Telephony
Integration (CTI) is the technology which will deliver these new levels
of profitability to those who make the necessary investment.
CTI can do much for your business, sales force
automation, customer relationship management, call center
implementations, automatic call distributor, voice recognition,
text-to-speech, multimedia gateways, interactive voice response, call
forward navigator, automated receptionist, or whatever else you may
think this technology can do for you.
FBN will formulate a strategy integrating IP data
networks, voice technologies, and your information systems into a
coherent business productivity aid delivering solutions which enable
your business to be more efficient than your competitors. A CTI
solution from FBN will focus on applying the unique knowledge and tools
available from FBN to implement the best possible customer relationship
management systems and integration with the Internet and/or the
telephone networks.
Your communications are the core of your
business. FBN is positioned to be the core of your business
communication networks with our dynamic partnership of CTI
specialists. These specialists will research and understand
your needs and apply a proprietary solution to surpass your
requirements. Why a proprietary solution? Open industry
standards just don't work. Proprietary systems are better as they
lock you the customer into one vendor who can charge far more than you
want to pay.
We at FBN love the concept of CTI. A new
immature business segment, full of new acronyms with which to boggle
the minds of customers. Better yet, our solutions don't even
really have to work well as no one will know the difference.